Returns & Refund Policy

Returns & Refund Policy

At The Woolfex, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return and refund policy. Please read the details below to understand how our returns and refunds process works.

1. Return Eligibility

You can return your items within 14 days from the date you received them, provided the following conditions are met:

  • The items must be unused, unworn, and in their original condition.
  • The items should have all original tags, labels, and packaging intact.
  • The product must be returned within the 14-day period. Returns received after the 14-day window will not be eligible for a refund or exchange.

2. Non-Returnable Items

Please note that some items cannot be returned, including:

  • Items that have been worn, washed, or altered in any way.
  • Customized or personalized jerseys (e.g., jerseys with printed names or numbers).
  • Sale or discounted items (unless otherwise stated).

3. How to Return an Item

To initiate a return:

  1. Contact Us:
    Reach out to our customer service team via email at support@thewoolfex.com within 14 days of receiving your order. Include your order number and the reason for your return.

  2. Return Authorization:
    We will provide you with a return authorization and further instructions on how to send the item back.

  3. Packaging:
    Please ensure the item is securely packed to avoid damage during the return shipping process. You can use the original packaging if available.

  4. Return Shipping:
    The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped). We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note:

  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
  • Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange an item for a different size or product, we recommend returning the original item for a refund and placing a new order for the desired item. This allows us to process your request more efficiently.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@thewoolfex.com. We will work with you to resolve the issue, either through a replacement or a full refund.

7. Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer service team:

We want to ensure that your shopping experience with us is as smooth as possible. Thank you for choosing The Woolfex!